- Information We Collect
We may collect the following types of personal information from you when you interact with our website or services:
Personal Information:
- Name
- Email address
- Phone number
- Billing and payment information
- Nationality or ID/passport details (if required by local regulations)
Non-Personal Information:
- Browser type and version
- Operating system
- IP address
- Usage data, including pages visited, time spent on the website, and other diagnostic data
- How We Use Your Information
We may use your personal information for the following purposes:
- Processing Bookings: To process your reservation, send confirmation emails, and manage your stay.
- Customer Service: To provide support, respond to inquiries, and assist with any issues during your stay.
- Improving Our Services: To analyze website usage and improve the quality of our services and website functionality.
- Legal Requirements: To comply with any legal obligations, such as government regulations regarding guest identification.
- Marketing & Promotions: To send you promotional content, newsletters, or special offers if you opt-in to receive such communications.
- How We Share Your Information
We do not sell or rent your personal information. However, we may share your information with third parties in the following cases:
- Service Providers: We may share your information with third-party service providers to help us with tasks such as payment processing, email delivery, and website hosting. These providers are contractually obligated to keep your data secure and only use it for the services we request.
- Legal Requirements: We may disclose your information if required by law or in response to a valid request from governmental authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner as part of the transaction.
- Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience on our website and to collect certain non-personal information about visitors. Cookies are small text files placed on your device. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.
Types of cookies we use:
- Essential Cookies: Required for the website to function properly.
- Analytics Cookies: Help us understand how users engage with the website to improve our services.
- Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
- Your Data Protection Rights
Depending on your location and applicable laws (such as the General Data Protection Regulation – GDPR), you may have the following rights concerning your personal data:
- Right to Access: You have the right to request copies of your personal data that we hold.
- Right to Rectification: You have the right to request corrections to any inaccurate or incomplete data.
- Right to Erasure: You may request that we delete your personal data, subject to certain legal conditions.
- Right to Restrict Processing: You have the right to request that we limit the processing of your personal data.
- Right to Data Portability: You may request to receive your data in a commonly used format and have it transferred to another service provider.
To exercise any of these rights, please contact us at [Insert Contact Email].
- Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We recommend reviewing their privacy policies before providing any personal information.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The revised policy will be posted on this page with the updated effective date. We encourage you to review this page periodically to stay informed about how we are protecting your information.
- Contact Information
For any questions or concerns regarding your stay or these Terms and Conditions, please contact us at:
DM Hostel and Apartments
Dane Krapchev 22, Skopje 1000
Phone: +38972932996
Email: contact@dmhostelandapartments.com